(Translated by Google) Excellent attention from Homero, from the service area. (Original) Excelente atención de Homero, del área de servicio.

Great people to deal with. Hector the salesman and Edgar the finance gentleman were great to deal with. They got me the best possible deal for what I was looking for.

Mauricio was awesome. He gave us a tour of the different Bert Ogden locations, let us test drive multiple cars. After being indecisive, he brought the car to my home the next day to take it around my neighborhood while explaining features. He was not a high pressure salesman, was friendly and went above and beyond. In the end, I purchased the vehicle I tested three separate times. Highly recommended.

Parts

(Translated by Google) Good agency. They treated us very well and we reached a good negotiation. We left happy with a new car. (Original) Buena agencia. Nos trataron muy bien y llegamos a buena negociacion. Salimos felices con auto nuevo.

(Translated by Google) I don't think I can give an opinion on this place, I don't think Kieran would trust me with a car 🤷 It's not so much that they didn't give me the attention, it's that they are very friendly to customers, but people like me don't have the documents from this country or the credit to be able to finance a car, that's why my opinion P.S. I wish people like me in my situation could get one of those cars, thank you (Original) No creo poder opinar de este ... Read More

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Google - Feb 17, 2024

(Translated by Google) I don't think I can give an opinion on this place, I don't think Kieran would trust me with a car 🤷 It's not so much that they didn't give me the attention, it's that they are very friendly to customers, but people like me don't have the documents from this country or the credit to be able to finance a car, that's why my opinion P.S. I wish people like me in my situation could get one of those cars, thank you (Original) No creo poder opinar de este localua k no creo k Kieran fiarme un auto 🤷 No es tanto k no me brindaron la atención se k andecer muy a tantos y amables con los clientes pero personas cómo yo k no contamos con los documentos de este país o el crédito para poder financiar un auto es por eso mi opinión P.D ojalá y personas cómo yo en mi situación pudiéramos obtener un carro de esos gracias

I am very happy with my service here at Ogden's. I have a Jeep which wouldn't start because of one of the batteries had gone bad. (I could jump start it). I had brought it to another dealership and they said that it'd be up to 48 hours before they could diagnose which battery was the problem AFTER I brought it in. I called Lori at Ogden's and she informed me that they could diagnose and replace the battery/batteries that same day so a retrieved my Jeep from the other dealership and brought it here. They ... Read More

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Google - Dec 6, 2023

I am very happy with my service here at Ogden's. I have a Jeep which wouldn't start because of one of the batteries had gone bad. (I could jump start it). I had brought it to another dealership and they said that it'd be up to 48 hours before they could diagnose which battery was the problem AFTER I brought it in. I called Lori at Ogden's and she informed me that they could diagnose and replace the battery/batteries that same day so a retrieved my Jeep from the other dealership and brought it here. They were able to diagnose which battery failed and replace it within 4 hours. Very nice people and quick service. I suggest that local CDJR owners have their services done here.

For a first time car buyer, the sales process was smooth and quick! Hector was great and made sure I got the vehicle I wanted!

Friendly staff nice cars 🚗

My husband and I are beyond pleased with the service and attention that Adrian Mota our sales person gave us! He was very patient as I couldn’t decide on a color! The entire CDJR Team we encountered were very polite and helpful. Thanks to the management team for getting us a great deal! Never felt pressured or hassled into purchasing. Thanks, David & Nancy Granado

Very helpful sales people. Worked very well with me and my family and helped us get into the vehicle we wanted.

A year ago I drove my 1996 Dodge Caravan to The Valley from New York. Recently it developed a couple of minor issues requiring service. Not knowing anyone locally, I thought the dealer would be my best choice for fixing the issues. I went to their website and it allowed me to make an appointment without issue. When I arrived for the appointment the intake lady promptly informed me dealer policy is not to work on anything more than 10 years old or more than 100,000 miles. So why does the website allow me to make an appointment for a vehicle more than 10 ... Read More

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DealerRater - Oct 24, 2023

A year ago I drove my 1996 Dodge Caravan to The Valley from New York. Recently it developed a couple of minor issues requiring service. Not knowing anyone locally, I thought the dealer would be my best choice for fixing the issues. I went to their website and it allowed me to make an appointment without issue. When I arrived for the appointment the intake lady promptly informed me dealer policy is not to work on anything more than 10 years old or more than 100,000 miles. So why does the website allow me to make an appointment for a vehicle more than 10 years old? I wrote a complaint on the “Contact Us” link on the website. No response. I’m forced to conclude this dealership is elitist, has no qualms about wasting people’s time and feels no responsibility to respond to inquiries. Further, I believe one can infer from their policy that they are not well capacitated to work on cars needing anything more complicated than an oil change. Their Google reviews are full of responses about “striving to provide good service” but talk is cheap.

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Great service and had a fast turnaround time.

Friendly's knowledgeable door to door service. Lori, is amazing 🥰

Good service they helped a lot

Excellent service Salesman Juan Torres went out of his way to help me out even drove me home, offered me dinner also the Manager very professional and great customer service 👍 I got the car that I wanted along with the payment I was comfortable with. GREAT TEAM WORK strongly recommend BERT OGDEN MOTORS!

Helpful, our salesman Cuba was knowledgeable and helpful

Professional and prompt services! Keep up the great work.

The service staff at the Harlingen, TX location were very friendly and willing to help. My point of contact was a gentleman by the name of Mario. I had to leave my vehicle at the service department for a month and a week due to a part being out of stock and my car not being drivable(which was not the dealership's fault by the way). He went out of his way to notify me with updates to repairs being done to my car almost on a daily basis which eased my concern and made me feel like the ... Read More

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Google - Oct 1, 2023

The service staff at the Harlingen, TX location were very friendly and willing to help. My point of contact was a gentleman by the name of Mario. I had to leave my vehicle at the service department for a month and a week due to a part being out of stock and my car not being drivable(which was not the dealership's fault by the way). He went out of his way to notify me with updates to repairs being done to my car almost on a daily basis which eased my concern and made me feel like the shop was trying to it's best to complete repairs quickly and efficiently. Overall, I was very satisfied with the outcome of the repairs, the care and attention provided by the staff, and I highly recommend this location. That guy Mario deserves a raise for what a great job he does! Good job Mario, keep up the great customer service👏Thank you to all of the Bert Ogden Dodge Service department!

Went in for an oil change and rotation of tires and had great customer service from the service department all were very kind and answered all my questions they were great and helped me in all my needs. They were quick so I was ready to continue my day with my daily routines. Thank you for everything

friendly staff and David Plata been keeping me up to date with my truck well informed

The service staff explained the situation concerning the repairs which the vehicle needed. The shuttle service was quick, friendly, and convenient.

The Advisor been great on follow ups and assisting me with other questions I had on Jeep parts great service !

Just wanted to state that the experience I had with the sales department and attention that I got with my sales person Chase no hassle no nagging just straight personal thought given on my decision on what vehicle I was going to get. I’ve purchased a 4 new vehicles from different car dealerships and the experience I got here is top notch, I really felt that they cared about me, my feelings and not pushing me to a inevitable decision, he wanted me to make a good decision. I thank you for this and sure will be back here.

Had a wonderful experience. They are all really friendly and very helpful.

Courteous and professional staff… I will definitely recommend you guys to my friends and family. Thank you very much ✌️

It was very professional and service was excellent. Thank you

Great service great Deal Staff was great Rolando Luis and JR and Mingo did an excellent Job. Happy Customer!

Always have such a great experience. This is my third vehicle purchase at Bert Ogden CDJR Harlingen, and each time I received excellent service. Our sales associate Blake was helpful throughout the process, and Scott really went the extra mile to get us the best deal possible. Will return the the future, and refer friends and family.

This place is the best! Great service! Thank you Marco for helping me.

Awesome jeep 🚙 👌 😎 I love it.

Great service. Great people. Chase was the best and helped me out with what my family and I needed. Definitely recommend and will purchase again there in the future.

Everyone at Bert Ogden CDJR are very friendly & attentive as soon as you walk in their establishment. I’ve bought 2 vehicles with them this year & am happy to be a part of the Bert Ogden family.

The service was excellent they helped me with my car problems

I want to thank bert ogden for their exceptional service. This is my second purchase with them and couldn't be anymore satisfied. Juan is a great salesman and Domingo lopez made the financial part a breeze thank you guys for all you do

Blake (Duke) and Luis Ledezma were very helpful and made the entire process easy on the purchase of my 2023 Jeep Grand Cherokee

From our salesman, Adrian, to the signing of documents with Edgar, the process was phenomenal! My experience with Bert Ogden CDJR has been nothing short of amazing. Thank you Adrian for your help and support as always!

(Translated by Google) Thank you for your attention, excellent service. Thank you Hector God bless you (Original) Gracias por sus atenciones, exelente servicio. Thank you Hector Dios te bendiga

The service department is excellent, very competent and fast the manager is super knowledgeable however when I think of Bert Ogden, I think of the glass protection promised when I bought the car but not honored. No more service contracts for me !

Super amazing bought our family suv had an amazing experience and I appreciate Richard the GM for giving us the opportunity that he did

Awesome service

I was very pleased with the service from Bert Ogden Jeep!

They performed better than last few times they worked my car.

Guisela was AMAZING! she didn't show me cars or SUV's that were beyond my price point like some other dealerships, she guided me thru the selections they had, what I was looking for, and a price range. From the signing of papers, to why it's important to opt in for GAP, an experience I will never forget!! 😁 Thank you Ms. Guisela and the Bert Ogden Select family in Harlingen!! This is a car I'm NOT trading in! ❤️

Love, love, love this place! Always get what I need done in a short amount of time and the prices are fair.

It wasn't as painful as I thought it might be. Very knowledgeable sales man. We really like our new jeep. Had one in the past.

Everything was perfect. Thanks !!

Awesome staff & speedy service 👍

Tristan and Matthew were courteous and explained in detailed what my Kia needed. Thank you

Thank you Bert Ogden for helping me and my wife find the perfect gift for my son. I really appreciate your entire team.

It was so easy, Carlos was very helpful in getting me my dream car! He answered all my questions and got me the best deal. If anyone needs a car he's your guy! He will get you an exactly what you need. I absolutely love my new Jeep!! Thank you Carlos

The prices went up too much for an oil change.

I had an amazing experience today with your sales person, Chase Stockton. He showed me a G80 Genesis and explained all the features. He recognizes I’m in the initial buying stage but nevertheless was very patient and didn’t try to rush me through the process. I’ll definitely return to Chase when I’ve made my decision.

I had the pleasure of working with Chase Stockton today. His professionalism and knowledge of the vehicle I am interested in was spot on. I really appreciate a sales rep that is interested in the customers needs. While my husband and I will not be purchasing until September, he was very willing to work with me and show me a vehicle that would be a good fit for our needs. Thank You Chase!

Instructions were simple and accurate. Easy to follow. Thanks

Just purchased a 2023 Ram Laramie from Bert Ogden CDJR Harlingen and I am so thrilled! My sales rep, Juan Villarreal, was the best! Really, the entire staff were wonderful. The finance manager, Mingo, is a great man and I appreciate him and what he stands for. I will definitely recommend BOCDJR Harlingen to everyone. You won’t be disappointed!

The guys in the service department were very helpful and courteous. I didn’t have an appointment, but they were able to take my Jeep in and attend to it.

Good experience

Everyone at Bert Ogden was amazing! Friendly, helpful staff made our experience memorable.

Great service

My service advisor was really helpful and the staff was very friendly.

I had a great salesman and an excellent experience!

Great service

Great customer service Erick "cuba" and Maria were very helpful and made our purchase possible 😇

Excellent service. Both times I have been at this dealership for service the experience has been great from the service rep to level of detail.

I drove in with a 2022 Camry SE, Drove out with a 2023 Compass Trailhawk, the employees were very helpful and explained everything I needed to know about the vehicle, I don't think 5 stars is enough 10/10 would be better. Shoutout to Blake 💯