Customer Testimonials

Worst service ever. These people spent more than a week replacing a battery that had just been replaced in April. Told me I could pick it up today. Got a ride to the dealership. After searching for my car for about 15 minutes, guess what? It wouldn't start. They were going to have the technician look at over this afternoon to see what the problem is. That was hours ago. Have I heard anything? No I have not. This is also a recurring issue with this dealership. They never contact me to let me know what the issue is and ... Read More

Full review text opened.

DealerRater - Aug 6, 2026

Worst service ever. These people spent more than a week replacing a battery that had just been replaced in April. Told me I could pick it up today. Got a ride to the dealership. After searching for my car for about 15 minutes, guess what? It wouldn't start. They were going to have the technician look at over this afternoon to see what the problem is. That was hours ago. Have I heard anything? No I have not. This is also a recurring issue with this dealership. They never contact me to let me know what the issue is and when I call someone is always going to call back. That almost never happens. I would never recommend this dealership to anyone.

Read at DealerRater

I bought 300 M Chrysler at Bert Ogden CCJR in January of 2004. I traded in this vehicle in a dealership in Austin, TX in August 2025. I cancelled my extended service warranty for $2,014.00 in October directly with First Automotive Service. This company confirmed verbally that Bert Odgen CCJR has already received the refund in December. When I bought the vehicle my purchase for this coverage was funded in days, now to cancel and get reimbursement from this dealership is not out of this world. The owner even has a business school named in UTRGV, Robert V. Vackar College of Business and Entrepreneurship, ... Read More

Full review text opened.

DealerRater - May 4, 2026

I bought 300 M Chrysler at Bert Ogden CCJR in January of 2004. I traded in this vehicle in a dealership in Austin, TX in August 2025. I cancelled my extended service warranty for $2,014.00 in October directly with First Automotive Service. This company confirmed verbally that Bert Odgen CCJR has already received the refund in December. When I bought the vehicle my purchase for this coverage was funded in days, now to cancel and get reimbursement from this dealership is not out of this world. The owner even has a business school named in UTRGV, Robert V. Vackar College of Business and Entrepreneurship, but he should be ashamed how his dealerships conducts business when it comes to refund insurance refunds. I am filing a formal complaint with TDI (Texas Department of Insurance). I am licensed with the TDI.

Read at DealerRater

Their internet manager was very responsive, professional, and polite. My sales rep was less so. Took a week to get pictures of the truck I was asking about. When I finally got them the truck was a mess and I swear had a fork under the driver's seat. Is that a standard option? Made an offer all the same, in cash. Tells me he's going to talk to his manager about numbers. Texts back asking how my credit is and what I want to put down. What? All of it. I'm paying cash. Didn't matter in ... Read More

Full review text opened.

DealerRater - Dec 29, 2025

Their internet manager was very responsive, professional, and polite. My sales rep was less so. Took a week to get pictures of the truck I was asking about. When I finally got them the truck was a mess and I swear had a fork under the driver's seat. Is that a standard option? Made an offer all the same, in cash. Tells me he's going to talk to his manager about numbers. Texts back asking how my credit is and what I want to put down. What? All of it. I'm paying cash. Didn't matter in the end -- he never got back to me. This is not a serious business.

Read at DealerRater

Bert Ogden Jeep dealer is the worst ever, took my Jeep in had check engine light on Jeep is new they could not figure out what was the issue, they had the vehicle at there shop for over a month. Not even 2 weeks later same issue again check engine came back on have been dealing with the people back and forth. And just to get a ride back home was over 2 hours. Horrible experiences, last time I will ever buy a vehicle from Bert Ogden.

Read at DealerRater

Horrible costumer service!!! Once you buy the 🍋 vehicle is like you can get a hold of someone that know what they are doing or get your vehicle fixed. 2024 Ram had it for 5 months EVERY SI GLE MONTH!!! It’s been at the shop and no one know what’s wrong with it 0 communication to me to the tech and the guy at the desk it’s been 3 days and the manager still has not called me back save your self and don’t waste time and money 💵. Bad product, bad costumer service, bad evrything. Really disappointed on the “DALE GAS” ... Read More

Full review text opened.

Google - Jun 10, 2024

Horrible costumer service!!! Once you buy the 🍋 vehicle is like you can get a hold of someone that know what they are doing or get your vehicle fixed. 2024 Ram had it for 5 months EVERY SI GLE MONTH!!! It’s been at the shop and no one know what’s wrong with it 0 communication to me to the tech and the guy at the desk it’s been 3 days and the manager still has not called me back save your self and don’t waste time and money 💵. Bad product, bad costumer service, bad evrything. Really disappointed on the “DALE GAS” lady what a Joke!!!!!!

(Translated by Google) Excellent attention from Homero, from the service area. (Original) Excelente atención de Homero, del área de servicio.

Never go here waste of time and they work on their budget of profit , dealer rebates mean nothing I guess 🤷 then just say that over the dam phone internet price dosent matter

Great people to deal with. Hector the salesman and Edgar the finance gentleman were great to deal with. They got me the best possible deal for what I was looking for.

Had a salesman named Andy. We were trying to get a Chrysler and when numbers were being generated, the math was not mathing with the monthly payment he was estimating. He called me back a few days later to inquire if we were still interested and I explained the financing details he provided me with and how it wasn't adding up to the payment he had quoted. Things seems sketchy with their sales tactics. Once I lose trust, that's it. He told me he would speak with finance manager and call me back later that day.......I had ... Read More

Full review text opened.

Google - May 7, 2024

Had a salesman named Andy. We were trying to get a Chrysler and when numbers were being generated, the math was not mathing with the monthly payment he was estimating. He called me back a few days later to inquire if we were still interested and I explained the financing details he provided me with and how it wasn't adding up to the payment he had quoted. Things seems sketchy with their sales tactics. Once I lose trust, that's it. He told me he would speak with finance manager and call me back later that day.......I had to call myself the next day to see what was going on with his callback, and he didn't even remember who I was. That says a lot about the sale he is trying to get. I will NOT refer or purchase a vehicle at this location. DON'T GO TO THIS DEALER IF YOU ARE EXPECTING PROMPT SERVICE! Then the financial manager Ignacio called me back…. Talk about RUDE!! Even if you are correcting customers on figures, don’t talk down to them or make them feel inferior to your status. He probably didn’t even realize how he was speaking to me, but it was enough to simply hang up. Do better, Bert Ogden! Now we are May 27. I get a text from same salesman saying they have new rebates up to $8000 off. He estimated my payment now at $525 with no trade. We proceeded to submit credit application and then we get our final offer. Monthly payment back up, rates high even with almost perfect credit above 825, and he says that’s all they can do. They try to clinch a sale by providing customer with tempting figures! Don’t fall for it!!!!! I’m done with this dealership! Stay away!

They charge you a $192 fee just too look at your car just to tell you it not covered by the warranty just to tell me that they were going to charge me $980 for the services on it plus I had to pay $250 just to get my vehicle towed to them because that’s not covered either and all they tell you is that they can’t help you terrible service the mechanic I am taking my car to now is only charging me 300 for the parts and 50 to put them the prices are outrageous do not bring your car here ... Read More

Full review text opened.

Google - May 2, 2024

They charge you a $192 fee just too look at your car just to tell you it not covered by the warranty just to tell me that they were going to charge me $980 for the services on it plus I had to pay $250 just to get my vehicle towed to them because that’s not covered either and all they tell you is that they can’t help you terrible service the mechanic I am taking my car to now is only charging me 300 for the parts and 50 to put them the prices are outrageous do not bring your car here ever!

I took in my 2022 1500 diesel cause I was hearing a humming sound from driver side front wheel and told them to check it cause I thought it was the wheel hub assembly and I had warranty to cover it but they said,” that two of their mechanics had drove it around but didn’t hear any noise “. I told them how did they not hear it if you can hear it when you’re driving. I took it to Pueblo Tires and they said it was wheel hub and they fixed it for me but I had to pay almost $700 ... Read More

Full review text opened.

Google - Apr 23, 2024

I took in my 2022 1500 diesel cause I was hearing a humming sound from driver side front wheel and told them to check it cause I thought it was the wheel hub assembly and I had warranty to cover it but they said,” that two of their mechanics had drove it around but didn’t hear any noise “. I told them how did they not hear it if you can hear it when you’re driving. I took it to Pueblo Tires and they said it was wheel hub and they fixed it for me but I had to pay almost $700 out of pocket, then I went back to the dealership to show them be my receipt that I had just fixed my truck and they said to submit it for reimbursement, but the corporate office said,” they can’t reimburse because it wasn’t fixed at an authorized dodge dealership “. So thanks for nothing to this Dodge dealership and it’s warranty

I've purchased many vehicles over my lifetime and my most recent experience with Bert Ogden in Harlingen was one of the sketchiest. The salesperson and the F&I manager were very unethical and untrustworthy in the way they misled me as a customer. I was left feeling more like I was dealing with a low cost used car lot rather than a new car dealer. What's more, once I caught them and called them out prior to completing the deal, I never received the survey typically sent after a new car purchase because they knew it would ... Read More

Full review text opened.

Google - Apr 15, 2024

I've purchased many vehicles over my lifetime and my most recent experience with Bert Ogden in Harlingen was one of the sketchiest. The salesperson and the F&I manager were very unethical and untrustworthy in the way they misled me as a customer. I was left feeling more like I was dealing with a low cost used car lot rather than a new car dealer. What's more, once I caught them and called them out prior to completing the deal, I never received the survey typically sent after a new car purchase because they knew it would reflect negatively on them. I definitely would not recommend doing business with them under their current management unless you like slick salesmanship and unethical business practices.

A little disappointed with the service department. My vehicle was there for almost six weeks waiting for one part or another. Finally got it home. Weeks later it started developing a noise from the rear axle area. It turns out that four of the five lug nuts were left loose.

Mauricio was awesome. He gave us a tour of the different Bert Ogden locations, let us test drive multiple cars. After being indecisive, he brought the car to my home the next day to take it around my neighborhood while explaining features. He was not a high pressure salesman, was friendly and went above and beyond. In the end, I purchased the vehicle I tested three separate times. Highly recommended.

Parts

(Translated by Google) Good agency. They treated us very well and we reached a good negotiation. We left happy with a new car. (Original) Buena agencia. Nos trataron muy bien y llegamos a buena negociacion. Salimos felices con auto nuevo.

(Translated by Google) I don't think I can give an opinion on this place, I don't think Kieran would trust me with a car 🤷 It's not so much that they didn't give me the attention, it's that they are very friendly to customers, but people like me don't have the documents from this country or the credit to be able to finance a car, that's why my opinion P.S. I wish people like me in my situation could get one of those cars, thank you (Original) No creo poder opinar de este ... Read More

Full review text opened.

Google - Feb 17, 2024

(Translated by Google) I don't think I can give an opinion on this place, I don't think Kieran would trust me with a car 🤷 It's not so much that they didn't give me the attention, it's that they are very friendly to customers, but people like me don't have the documents from this country or the credit to be able to finance a car, that's why my opinion P.S. I wish people like me in my situation could get one of those cars, thank you (Original) No creo poder opinar de este localua k no creo k Kieran fiarme un auto 🤷 No es tanto k no me brindaron la atención se k andecer muy a tantos y amables con los clientes pero personas cómo yo k no contamos con los documentos de este país o el crédito para poder financiar un auto es por eso mi opinión P.D ojalá y personas cómo yo en mi situación pudiéramos obtener un carro de esos gracias

Called to order a part for our Wrangler and left the first VM message at 10AM. I then called at 4:30 and went to VM again. Never did get a callback. Business must be good if they don't need to return calls, but they won't be getting any of my business. There is another dealer down the highway.

Service is absolutely horrendous, they will go as far as lying to you to get you to go in to waste a few hours of your life The popcorn is good though

DO NOT get a vehicle here or a grand Cherokee in general! Got my jeep in August BRAND NEW and been having issues with it since. But since my jeep is driveable and people have worse issues then mine it isn’t an issue. Took it twice in a day & ended up leaving it to get fixed for a week, & never got a call it was ready till I got here to check on it & it was just parked. Now I’m back here to leave it again for the 3rd time or 4th time who knows ... Read More

Full review text opened.

Google - Jan 4, 2024

DO NOT get a vehicle here or a grand Cherokee in general! Got my jeep in August BRAND NEW and been having issues with it since. But since my jeep is driveable and people have worse issues then mine it isn’t an issue. Took it twice in a day & ended up leaving it to get fixed for a week, & never got a call it was ready till I got here to check on it & it was just parked. Now I’m back here to leave it again for the 3rd time or 4th time who knows now. Ridiculous! & I have videos and pictures of things my vehicle does that is not normal for a NEW vehicle.

Would never work with this dealership AGAIN! General Manager likes to jerk customers around and apparently not interested in making a sale. And can't keep his story straight with documents required. We have many friends who were looking into purchasing jeeps in the immediate future. You can bet we will be referring them to another dealership in the RGV.

Lousy, I was looking for a particular car and roamed about their SELECT Store for a while and never found it; via phone their staff told it was there. I passed up a couple of salespersons, apparently they are not there to sell cars; I did get my steps in tho. Perfect place for the GMC Houdini folks to shop!

I am very happy with my service here at Ogden's. I have a Jeep which wouldn't start because of one of the batteries had gone bad. (I could jump start it). I had brought it to another dealership and they said that it'd be up to 48 hours before they could diagnose which battery was the problem AFTER I brought it in. I called Lori at Ogden's and she informed me that they could diagnose and replace the battery/batteries that same day so a retrieved my Jeep from the other dealership and brought it here. They ... Read More

Full review text opened.

Google - Dec 5, 2023

I am very happy with my service here at Ogden's. I have a Jeep which wouldn't start because of one of the batteries had gone bad. (I could jump start it). I had brought it to another dealership and they said that it'd be up to 48 hours before they could diagnose which battery was the problem AFTER I brought it in. I called Lori at Ogden's and she informed me that they could diagnose and replace the battery/batteries that same day so a retrieved my Jeep from the other dealership and brought it here. They were able to diagnose which battery failed and replace it within 4 hours. Very nice people and quick service. I suggest that local CDJR owners have their services done here.

For a first time car buyer, the sales process was smooth and quick! Hector was great and made sure I got the vehicle I wanted!

Friendly staff nice cars 🚗

After having to keep asking about my license plate they finally arrived. I came yesterday to pick them up and my car was missing the frame. I was told to come in the next morning and they would be able to put them I also mentioned to them an issue my car was having and they told me they would be able to take a look. I get here and the service rep tells me that nothing can be done today and he starts to tell me if my car doesn’t have any warning signs I would get charge ... Read More

Full review text opened.

Google - Nov 4, 2023

After having to keep asking about my license plate they finally arrived. I came yesterday to pick them up and my car was missing the frame. I was told to come in the next morning and they would be able to put them I also mentioned to them an issue my car was having and they told me they would be able to take a look. I get here and the service rep tells me that nothing can be done today and he starts to tell me if my car doesn’t have any warning signs I would get charge a fee so they can check. He starts to say that he doesn’t know what the sales people promised but that they’re wrong so basically saying the sales people just lie and promise stuff to clients to get the sale. Worse place ever was planning on buying another car but not here. Don’t even bother with this place

this was my second time buying a car from Bert Ogden but this time I can say was the worst. There was absolutely nothing smooth about the process at all. At first they couldn’t get the truck on due to the battery not working because it was sitting on the lot for a while then the key had then lost and we had to go back a different day and we were told the lock smith would go through the day so it could be ready for the next day. We showed up the next day and the lock ... Read More

Full review text opened.

Google - Nov 1, 2023

this was my second time buying a car from Bert Ogden but this time I can say was the worst. There was absolutely nothing smooth about the process at all. At first they couldn’t get the truck on due to the battery not working because it was sitting on the lot for a while then the key had then lost and we had to go back a different day and we were told the lock smith would go through the day so it could be ready for the next day. We showed up the next day and the lock smith had still not gone and didn’t not let us know before us showing up or they could have rescheduled. Once they finally managed to get the key and jump start the truck we were able to test drive it and once we got back and turned it off the truck wouldn’t start again so they replaced the battery once to talking about numbers they made a crazy amount of miscommunication told one thing by the sales people and then a totally different thing by the financial manager Domingo aka “mingo” once we finally got to closing the deal 4-5 days later we were told we’d be getting a spare key it’s been about a week and a half and we are still yet to receive an update on that spare key. The salesman chase was very polite throughout the process but the amount is miscommunication is absurd. **** Update: 12/7/2023 we were told the trucks plates/tags were ready when they were not ready as per the finance manager Domingo Lopez aka “mingo” the plates they have belong to the last person who tried purchasing the truck and how it was a “silly simple mistake.” I proceeded to tell him how his little mistake costs us time and gas and he continued to say “I only know about the mistakes that’s occurred here” This “finance manager’s” mannerisms, attitude and body language really does match up to his sad sorry or being in prison whether it’s true or not of “working his way up” it’s also ridiculous for a well known company such as Bert Ogden to have a criminal handle so much sensitive information when he has absolutely no professional work ethic.

My husband and I are beyond pleased with the service and attention that Adrian Mota our sales person gave us! He was very patient as I couldn’t decide on a color! The entire CDJR Team we encountered were very polite and helpful. Thanks to the management team for getting us a great deal! Never felt pressured or hassled into purchasing. Thanks, David & Nancy Granado

Very helpful sales people. Worked very well with me and my family and helped us get into the vehicle we wanted.

A year ago I drove my 1996 Dodge Caravan to The Valley from New York. Recently it developed a couple of minor issues requiring service. Not knowing anyone locally, I thought the dealer would be my best choice for fixing the issues. I went to their website and it allowed me to make an appointment without issue. When I arrived for the appointment the intake lady promptly informed me dealer policy is not to work on anything more than 10 years old or more than 100,000 miles. So why does the website allow me to make an appointment for a vehicle more than 10 ... Read More

Full review text opened.

Google - Oct 24, 2023

A year ago I drove my 1996 Dodge Caravan to The Valley from New York. Recently it developed a couple of minor issues requiring service. Not knowing anyone locally, I thought the dealer would be my best choice for fixing the issues. I went to their website and it allowed me to make an appointment without issue. When I arrived for the appointment the intake lady promptly informed me dealer policy is not to work on anything more than 10 years old or more than 100,000 miles. So why does the website allow me to make an appointment for a vehicle more than 10 years old? I wrote a complaint on the “Contact Us” link on the website. No response. I’m forced to conclude this dealership is elitist, has no qualms about wasting people’s time and feels no responsibility to respond to inquiries. Further, I believe one can infer from their policy that they are not well capacitated to work on cars needing anything more complicated than an oil change. Their Google reviews are full of responses about “striving to provide good service” but talk is cheap.

A year ago I drove my 1996 Dodge Caravan to The Valley from New York. Recently it developed a couple of minor issues requiring service. Not knowing anyone locally, I thought the dealer would be my best choice for fixing the issues. I went to their website and it allowed me to make an appointment without issue. When I arrived for the appointment the intake lady promptly informed me dealer policy is not to work on anything more than 10 years old or more than 100,000 miles. So why does the website allow me to make an appointment for a vehicle more than 10 ... Read More

Full review text opened.

DealerRater - Oct 23, 2023

A year ago I drove my 1996 Dodge Caravan to The Valley from New York. Recently it developed a couple of minor issues requiring service. Not knowing anyone locally, I thought the dealer would be my best choice for fixing the issues. I went to their website and it allowed me to make an appointment without issue. When I arrived for the appointment the intake lady promptly informed me dealer policy is not to work on anything more than 10 years old or more than 100,000 miles. So why does the website allow me to make an appointment for a vehicle more than 10 years old? I wrote a complaint on the “Contact Us” link on the website. No response. I’m forced to conclude this dealership is elitist, has no qualms about wasting people’s time and feels no responsibility to respond to inquiries. Further, I believe one can infer from their policy that they are not well capacitated to work on cars needing anything more complicated than an oil change. Their Google reviews are full of responses about “striving to provide good service” but talk is cheap.

Read at DealerRater

Great service and had a fast turnaround time.

Bought a jeep there and my tire popped in the 3 months. call the dealership just gave me the round around never helped me so I’m going to have to pay out of pocket

Friendly's knowledgeable door to door service. Lori, is amazing 🥰

Good service they helped a lot

Excellent service Salesman Juan Torres went out of his way to help me out even drove me home, offered me dinner also the Manager very professional and great customer service 👍 I got the car that I wanted along with the payment I was comfortable with. GREAT TEAM WORK strongly recommend BERT OGDEN MOTORS!

Helpful, our salesman Cuba was knowledgeable and helpful

Professional and prompt services! Keep up the great work.

The service staff at the Harlingen, TX location were very friendly and willing to help. My point of contact was a gentleman by the name of Mario. I had to leave my vehicle at the service department for a month and a week due to a part being out of stock and my car not being drivable(which was not the dealership's fault by the way). He went out of his way to notify me with updates to repairs being done to my car almost on a daily basis which eased my concern and made me feel like the ... Read More

Full review text opened.

Google - Oct 1, 2023

The service staff at the Harlingen, TX location were very friendly and willing to help. My point of contact was a gentleman by the name of Mario. I had to leave my vehicle at the service department for a month and a week due to a part being out of stock and my car not being drivable(which was not the dealership's fault by the way). He went out of his way to notify me with updates to repairs being done to my car almost on a daily basis which eased my concern and made me feel like the shop was trying to it's best to complete repairs quickly and efficiently. Overall, I was very satisfied with the outcome of the repairs, the care and attention provided by the staff, and I highly recommend this location. That guy Mario deserves a raise for what a great job he does! Good job Mario, keep up the great customer service👏Thank you to all of the Bert Ogden Dodge Service department!

Went in for an oil change and rotation of tires and had great customer service from the service department all were very kind and answered all my questions they were great and helped me in all my needs. They were quick so I was ready to continue my day with my daily routines. Thank you for everything

friendly staff and David Plata been keeping me up to date with my truck well informed

The service staff explained the situation concerning the repairs which the vehicle needed. The shuttle service was quick, friendly, and convenient.

The Advisor been great on follow ups and assisting me with other questions I had on Jeep parts great service !

WORSE SERVICE EVER !! When I brought the vehicle in the a/c was working, but not keeping up in the hottest part of the day. When I picked it up it wasn’t cooling at all. They said there was no compression with the compressor and advised not to add Freon. I decided to take their advice because they wanted another $150 to add Freon. I bought an $89 can of Freon from O’Rielly Auto Parts, charged the van and now it’s cooling. We will never use Bert Ogden again

Just wanted to state that the experience I had with the sales department and attention that I got with my sales person Chase no hassle no nagging just straight personal thought given on my decision on what vehicle I was going to get. I’ve purchased a 4 new vehicles from different car dealerships and the experience I got here is top notch, I really felt that they cared about me, my feelings and not pushing me to a inevitable decision, he wanted me to make a good decision. I thank you for this and sure will be back here.

Had a wonderful experience. They are all really friendly and very helpful.

Courteous and professional staff… I will definitely recommend you guys to my friends and family. Thank you very much ✌️

It was very professional and service was excellent. Thank you

Great service great Deal Staff was great Rolando Luis and JR and Mingo did an excellent Job. Happy Customer!

Always have such a great experience. This is my third vehicle purchase at Bert Ogden CDJR Harlingen, and each time I received excellent service. Our sales associate Blake was helpful throughout the process, and Scott really went the extra mile to get us the best deal possible. Will return the the future, and refer friends and family.

This place is the best! Great service! Thank you Marco for helping me.

Awesome jeep 🚙 👌 😎 I love it.

Be careful with the service department, they will try to over charge you. We purchased the service package but when my farther in law presented the service department tried to charge him $150 for something under contract. When I took it they didn’t question me but they questioned my wife when she went to pick up the car. Be careful when taking your car here because they will try to over charge if they can get away with it. Also, no one called me to tell me my vehicle was ready. I had to call myself to get updates.

I took my 2020 Ram rebel in for a diagnostics check up. The vehicle failed to turn on several times. I was able to get the vehicle on and took it straight in. They told me that I had a good battery, but the wrong one. "You have an 850 cranking Amp and you need a 750 cranking Amp." Although I did not believe this to be the issue I went back to autozone and they replaced the battery and noted this is the 1st time they have heard of this in 20 years. I replaced the battery and a few days ... Read More

Full review text opened.

Google - Sep 10, 2023

I took my 2020 Ram rebel in for a diagnostics check up. The vehicle failed to turn on several times. I was able to get the vehicle on and took it straight in. They told me that I had a good battery, but the wrong one. "You have an 850 cranking Amp and you need a 750 cranking Amp." Although I did not believe this to be the issue I went back to autozone and they replaced the battery and noted this is the 1st time they have heard of this in 20 years. I replaced the battery and a few days later the truck won't turn on at all. I went through all this trouble to be stranded 20 miles from home due to the incompetency at the dealership. Their answer was that the problem could not be recreated go get the correct battery. Well I followed instructions and I'm at square 1. I will be following up with the dealership ASAP. I hope they actually have answers this time.

Great service. Great people. Chase was the best and helped me out with what my family and I needed. Definitely recommend and will purchase again there in the future.

Im having a horrible time with the service dept. My uncles jeep has been in the service dept for over 3 weeks going on 4 and the problem cannot be resolved due to a part. David Plata in service told my uncle that the part would be available in 5 days which was on Aug 30, on tuesday he told my uncle it was now on back order. I called and asked for the part number which is 685 192 50-aa. I called the Boggus Tipton Jeep store and they advised me they can get the part in 1-2 days id like to send my uncles ... Read More

Full review text opened.

Google - Sep 7, 2023

Im having a horrible time with the service dept. My uncles jeep has been in the service dept for over 3 weeks going on 4 and the problem cannot be resolved due to a part. David Plata in service told my uncle that the part would be available in 5 days which was on Aug 30, on tuesday he told my uncle it was now on back order. I called and asked for the part number which is 685 192 50-aa. I called the Boggus Tipton Jeep store and they advised me they can get the part in 1-2 days id like to send my uncles vehicle to brownsville but its not driveable according to Mr. Plata. How is it that Brownsville can get the part and not the staff of Bert Ogden. Either it is laziness, lack of communication but something needs to be done. My Aunt and Uncle are in their late 60s and need a vehicle to go to Dr's appts and not even a rental unit can be provided within the 3 1/2 weeks its been there. Will somebody get in touch with me, I have been on hold for parts and Mr Plata for over 29 minutes and still no communication. Now I finally receive a call from the parts dept and they

They had my jeep for six weeks. Six weeks nobody would ever call me back. I would leave messages I would have to go to the dealership to talk to anyone very unprofessional. Over $3000 to replace Radio and some wiring in my ceiling of my car. Cost me a lot of money to rent a car because I didn’t have another one

Having issues with service electronic braking system dash lights on are abs and traction control. Was told that having those issues “ISN'T A BIG DEAL”!!! I have two toddlers and my daily driver. I have my kids with me all the time and for me to be told “ISN'T A BIG DEAL” I got very upset when that comment was made. I got the feeling that my children’s safety isn’t a priority. Even was told that they have loaner vehicles but I can’t get one for unknown reasons. Very unprofessional face to face service.

It has gotten too expensive for an oil change. I had never paid so much there!

Could never get through to maintenance so after calling multi times over several days I just went by. I had a recall question on a 2017 model and the guy at the desk just says, I don’t recall anything for that. Can you check please? His response? Go online and enter your vin. Apparently he didn’t want the money for the repair if there was no recall, because it will be repaired anyway. But not here. I’m sorry I interrupted your conversation. I promise you i won’t do it again. I’ll drive to another city and ... Read More

Full review text opened.

Google - Aug 15, 2023

Could never get through to maintenance so after calling multi times over several days I just went by. I had a recall question on a 2017 model and the guy at the desk just says, I don’t recall anything for that. Can you check please? His response? Go online and enter your vin. Apparently he didn’t want the money for the repair if there was no recall, because it will be repaired anyway. But not here. I’m sorry I interrupted your conversation. I promise you i won’t do it again. I’ll drive to another city and have it taken care of.

I didn't expect the $189 (with $25 discount) labor chrg for having my new KEYfob programmed. Given that you won't be servicing vehicles 10+ years/100,000+ mi old, that makes another reason why I won't be back.

Poor communication I had to go in person to get answers. After 3 days never got a call to let me know status on vehicle.

Shortly after arriving to my house I noticed a big oil stain on my driveway, unknown if it’s a leak or leftover oil from them removing the oil filter either way it left a mess on my driveway. Quality control needs to be enforced. Customer service was great but I don’t appreciate a sloppy job.

The individual in charge of titles and registration is the worst, they must be overwhelmed or plain slacking off. Several company vehicles have been purchased by us, and they either, never process the vehicle registration, or give us the wrong plates for our vehicles. I am currently running on my last day for temp plates now and have had no luck getting someone knowledgeable enough to get me a response. RIDICULOUS. I would understand one vehicle, but it happens every time. ***UPDATE: Day 5 of no contact back from them and still no plates. No temporary plates extension either.. at this ... Read More

Full review text opened.

Google - Jun 13, 2023

The individual in charge of titles and registration is the worst, they must be overwhelmed or plain slacking off. Several company vehicles have been purchased by us, and they either, never process the vehicle registration, or give us the wrong plates for our vehicles. I am currently running on my last day for temp plates now and have had no luck getting someone knowledgeable enough to get me a response. RIDICULOUS. I would understand one vehicle, but it happens every time. ***UPDATE: Day 5 of no contact back from them and still no plates. No temporary plates extension either.. at this point I’m thinking of reporting them to the DMV and better business. I haven’t had a call back from anyone and I’ve called multiple times regarding this matter. Paying for a vehicle I can’t drive cause of them ***

They told me the reason my FRONT left wheel shakes is because of my back tires… and they didn’t even change the air filter, when you can clearly smell it when the air conditioner turns on that it needs to be replaced. Lazy lazy.

Service department lacks knowledge I went to replace my gorilla glass on my Jeep and nobody knew how to process a claim for the vehicle instead they referred me to the one stop shop in Mercedes so they could deal with it once arrived they lady notified me they don’t do those claims it has to be with the dealership. I had to go back to the dealer and they were giving me the runaround till I finally said do you even know how to process the claim and he said No they had never done one at that ... Read More

Full review text opened.

Google - Jun 8, 2023

Service department lacks knowledge I went to replace my gorilla glass on my Jeep and nobody knew how to process a claim for the vehicle instead they referred me to the one stop shop in Mercedes so they could deal with it once arrived they lady notified me they don’t do those claims it has to be with the dealership. I had to go back to the dealer and they were giving me the runaround till I finally said do you even know how to process the claim and he said No they had never done one at that point I left as I was waisting my time. And don’t bother Bert Ogden on apologizing or saying you will strive to be better I would not go back or recommend your services.

I just purchased a brand new 2023 Jeep Grand Cherokee Overland. Within driving the car at 467 miles the car already had a service call. The driving assistance failed, the radio, Automatic headlights, etc. The car also has a noise when you break on the steering wheel. We took it to the dealership to the service department and I have not experienced in many years such terrible service. I attempted to talk to a manager and the only individual that I was able to talk to was a gentlemen named JR which nothing was done. The person in the service department is ... Read More

Full review text opened.

Google - May 30, 2023

I just purchased a brand new 2023 Jeep Grand Cherokee Overland. Within driving the car at 467 miles the car already had a service call. The driving assistance failed, the radio, Automatic headlights, etc. The car also has a noise when you break on the steering wheel. We took it to the dealership to the service department and I have not experienced in many years such terrible service. I attempted to talk to a manager and the only individual that I was able to talk to was a gentlemen named JR which nothing was done. The person in the service department is named David who has zero customer service and inability to resolve the problems. He told me that since he could not hear the noise he could not fix the problem. I told him just to jump in the passenger side to drive it in the driveway so he could hear the noise and he said he could not since he was busy with other customers. The car was obviously not driven if not you could hear it clearly. Bottom line I have a new Jeep that has not been fixed completely and no one takes care of the problem. Terrible experience and still to be continued

I want to thank Rolando Najera for providing exceptional customer service at Signature Select by Bert Ogden in Harlingen Texas. Mr. Najera's expertise, as well as his knowledge helped with my purchase decision. Bert Ogden, Rolando Najera is an asset to your organization. I highly recommend Mr. Najera with your next vehicle purchase.

Read at DealerRater

Wish I could have the option to leave a half a star. I Don't recommend this please at all. Got skipped twice when I was the first person to show up at 7:15 in the morning they open 7:30. And had been there the day before for over an hour just set up my appointment time for the next day.

Don't bother trying to get any recall work done here. i have been trying for 48 hours and can't get a call back or anything regarding getting my truck in. Just be honest and let me know you can't do it so i can call some one else like another ram dealer informed me. (they did not have any diesel techs so it is understandable) How ever they have been looking to see if they have a part on hand for the recall and will call me back shortly for over 48 hrs now.

Very disappointed with the service department.

The service center is horrible and very unprofessional.

It’s to expensive just to change 1 tire 200 dollars and they did not advised me about nothing until they charge me in total 425 dollars

After being a loyal customer for over a decade, I am officially looking for another dealership to purchase my next vehicle. Constantly being lied to from staff & now management. Vehicle in & out of shop for same issue multiple times & not being repaired. Leaving my vehicle a complete mess with stains on leather seats & arm rest. Leaving my vehicle on 10 miles to empty when it was finally ready to be picked up. List goes on . This used to be a professional & elegant place to purchase a vehicle. Seems like the value of customer service/ support has ... Read More

Full review text opened.

Google - Mar 25, 2023

After being a loyal customer for over a decade, I am officially looking for another dealership to purchase my next vehicle. Constantly being lied to from staff & now management. Vehicle in & out of shop for same issue multiple times & not being repaired. Leaving my vehicle a complete mess with stains on leather seats & arm rest. Leaving my vehicle on 10 miles to empty when it was finally ready to be picked up. List goes on . This used to be a professional & elegant place to purchase a vehicle. Seems like the value of customer service/ support has severely declined & no longer a priority once the customer has purchased a vehicle from them. There is still a handful of staff that have the utmost respect & professionalism there at Bert Ogden & for that I'm extremely grateful.

I went to buy a new vehicle at the Bert Ogden Jeep in Harlingen, Texas for my 78 year old mother. Our intention was to trade in her Dodge Journey (single owner, she bought it new) for a new Jeep. Prior to going to the dealership, we obtained the Kelley Blue Book value using the vehicles VIN and corresponding condition (Good). Additionally, we took the vehicle to CarMax in Pharr Texas 1 hour prior to going to the dealership. The Kelly Blue Book value was from $11,000 to $13,000 and CarMax offered $13,000 on the spot after completing a detailed inspection of the vehicle. At ... Read More

Full review text opened.

Google - Mar 22, 2023

I went to buy a new vehicle at the Bert Ogden Jeep in Harlingen, Texas for my 78 year old mother. Our intention was to trade in her Dodge Journey (single owner, she bought it new) for a new Jeep. Prior to going to the dealership, we obtained the Kelley Blue Book value using the vehicles VIN and corresponding condition (Good). Additionally, we took the vehicle to CarMax in Pharr Texas 1 hour prior to going to the dealership. The Kelly Blue Book value was from $11,000 to $13,000 and CarMax offered $13,000 on the spot after completing a detailed inspection of the vehicle. At the Bert Ogden dealership, their “value” was $4,500. I understand that the dealership needs to make money (they make it mostly on the options and financing) but this is just outrageous and unscrupulous. There is no excuse, this is not a fair market value trade, this is taking advantage of uninformed sellers/buyers. Luckily, I accompanied my elderly mother and I guided her through getting her vehicle valued accurately before going to the dealership and asking for a fair price for the trade in. Needless to say, we will sell it at CarMax and just use the money for the down payment. Even with the taxes needing to be paid when compared to trading in the vehicle, this is a much better deal regardless. These kinds of unscrupulous dealerships take advantage of customers and their biggest goal is making as much money as possible regardless of whether customers get a fair deal. I recommend that EVERYONE get their vehicle valued before going to the Bert Ogden Jeep dealership in Harlingen (or any other dealership for that matter). Ask for fair market value and nothing else. This should be a fair trade for both the dealership and customers. Otherwise, go elsewhere if they try to pull this garbage on you or a loved one.

Unfortunately, my experience in the service department was just awful. We took our Ram pick up truck in for service, under warranty, mind you, back in October of 2022. We received the call that our truck was repaired and ready for pick up, (December) ONLY to find a different problem that had NOTHING to do with the reason as to why it was there in the FIRST PLACE!!!! And that was only 3 days after we went to pick it up

Problem not fixed.